FAQ Ghent Marathon 2019
Where can I register?
You can only register via the website www.marathonvangent.com.
Day registrations are possible (at an increased rate). Ordering T-shirts is NOT possible on the day itself.
Maximum allowed of participants
Only paid registrations are final
How can I register as a group?
If you wish to participate at the Marathon of Ghent with a 'group', you can register your group using an unique GROUP CODE at the moment of registration.
To request a group code, you need to follow the steps below:
HOW IT WORKS
All registrations that use the unique group code are connected to each other. This means that no matter when the registration took place or what account have been used to do the registration in the first place. It's the group code that connects all the group members, not the account.
STEP 1. CHOOSE A GROUP RESPONSABLE
Each group needs to have a so called group responsable. In practice a so called contact person to which the members of the group and our organisation can adress our questions regarding registrations within the group. The groupsresponsable (or another member of the group) can pick up all the running numbers of the entire group. The groupsresponsable can, but does not necessarily need to be a participant of the race.
Make an account.
The group responsable first needs to make an account on our website (nevertheless if he/she also participates to the Marathon of Ghent). If you did not yet made an account you can do this by clicking on the following link: Create a new account
STEP 2: DETERMINE HOW YOU WANT TO PAY:
There are two possibilities:
Option A: Every group member pays for his or her own registration at the moment he of she register on our website
Option B: The company / group responsible receives an invoice afterwards for al the group members that have been using the group code. This means no payment from the group member is required at the moment of registration.
Please let us know what option you prefer when sending the email.
STEP 3: SEND US THE INFORMATION
Let us know you want to obtain a group code by sending your request to email@example.com
Important: make sure you provide ALL of the information below:
STEP 4: WE CONTACT YOU
The moment we receive all the information, we will communicatie to you your group code. Then, and only the people can registering for the Ghent Marathon as a member of your group.
Keep in mind that this can take a few days, depending on the number of applications.
PLEASE NOTE: No individual registration can be add to your group afterwards, so please be aware that each group participant need to use the groupscode AT THE MOMENT OF REGISTRATION to be part of your team!
Contact firstname.lastname@example.org if you want more info about registering as a group.
Upgrading or downgrading to a different distance (change race)
If you want to change your distance, you can upgrade or downgrade your registration. Always keep in mind the deadline to do this (see competition rules). With an upgrade you pay the price difference. A downgrade is always free.
PLEASE NOTE: Keep in mind that you cannot upgrade or downgrade to a distance that is already full and that only paid upgrades / completed downgrades are valid and guaranteed; As long as the upgrade is not paid or the downgrade is not completed via the shopping basket, your registration will remain unchanged (and therefore the previously chosen distance).
Change my registration (name, date of birth, contact details, ...)
If you want to change certain details (name, date of birth, contact details and all other details except the distance / race), then follow the steps below. Always keep in mind the deadline to do this (see competition rules).
PLEASE NOTE: this does NOT change the T-shirts that you had ordered with this registration in the past. For example, if you change the registration of John Dhoe (° 25/12/1995) including T-shirt (man, size XL) to Jane Dhoe (° 20/08/1985) then the T-shirt remains unchanged (so: man, size XL)
If you want to change your race/distance, please see article "Upgrading or downgrading to a different distance (change race)"
Where can I find the day program?
Run or walk event with your team company
Are you searching with your company for a lovely sportive team event, even possible with the family (we offer free childcare on the spot), you can do this at the Ghent Marathon in just four steps:
1. Register your group via http://www.marathonvangent.com and choose your walk or running distance (read our FAQ about group registration first please: "how to register as a group?")
2. Share your wish by email email@example.com to reserve a company stand with or without catering service
3. Receive your company stand inside the Topsporthal, Zuiderlaan 14 at Ghent (start/ finish of all distances)
4. Meet up at your company stand on Sunday 27th of October with all your colleagues for a lovely team day
How to train for the race?
Register now for an optimal training for your race at the Marathon Ghent, following link: www.club365.gent/runtogether
When will I receive my running number?
In the second week of October each participant will receive an e-mail with instructions on where and when you can collect your running number / tag. In any case, you can also collect your running number on the day of the event.
The time registration tag is included into the running number.
Are there pacers available ?
Pacers are available for both the marathon and the half marathon. The diferent times and who to follow can be found below:
Run or walk for a good cause
Do you wish to run or walk in group for a good cause? You can do this at the Ghent Marathon in just four steps:
Where can I find info, a map and GPX files?
We have provided an information sheet per distance. This contains a little explanation about the course, location of the start and finish, age conditions and time of the starting shot.
In addition, we have provided a scalable map for each distance with the most important points along the route (eg supply, animation, ...)
You can also find the GPX file for every distance.
How do I get my unique Gulden Draak beer bottle?
We provide a unique Golden Dragon beer bottles with the Jan Van Eyck marathon 2020 image for everyone who participates in the Ghent marathon 2019.
In addition, the first thousand people (∗) who register for one of the distances (and have made the payment correctly) receive an EXTRA one of these unique collector items! You need to pick up this extra bottle yourself. Contact us first by firstname.lastname@example.org or by telephone on +32 488 62 51 11 in order to arrange a meeting.
(∗) The first thousand people have already received an e-mail; Check your mailbox to find out if your registration was one of them.